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Traditionally, most people go out and buy an external hard drive or NAS box for their backups....
Can you briefly explain the idea of how the ArchCloud?s Software works?The software consists of two parts, the client (ArchCloud Pro and Lite) and our servers. The...
How do I install ArchCloud Pro/Lite?Please refer to the User Guide/Manual located in the Downloads section.
How does Volume Shadow Copy work?Volume Shadow Copy (VSS) technology is built into Windows XP and Windows 2003 and newer...
I have a trial account, how do I subscribe for the service?Goto http://www.redorum.com/client/cart.php and click on ArchCloud Lite or Pro, and select the...
I have lost my encryption key, can you send it to me?Your encryption key is never sent to our servers. We cannot help you retrieve it. The files that...
What Operating Systems (OS) are supported?All operating systems that supports Java2 Runtime Environment 1.4.2 or aboveArchCloud...
What are Off-line backup, Logout backup reminder and Local backup features?Off-line Backup is basically designed for notebook users who are off-line most of the time, and...
What are the hardware requirements?For ArchCloud Pro • Memory: o 128MB (minimum)...
What is the retention area?The retention area is space used to store older versions of files and files that you have deleted...
What?s the benefit of ArchCloud?s online backup?The main benefit is for disaster recovery and insuring that you can recover your data. No capital...
When I change my password, does it change the encryption key?Changing your password does not alter the encryption key in anyway. It is very important to keep...
Where can I find the latest release notes for ArchCloud?Current release notes for v5 can be found here: http://archcloud.com/products/release-notes-v5
Where do I get the manual?http://www.redorum.com/client/downloads.php
