1. What operating system(s) do you run on your servers?
We currently run Linux on our servers.
2. Is FTP access available 24/7?
Yes.
3. Does each account have its own cgi-bin?
Yes.
4. Are daily backups performed?
Backups are performed once daily, with a weekly and monthly rotating copy also kept. Although we perform this service, we highly recommend that all clients retain their own backups as well, in the event the backup from the system is unusable for any reason (rare, but it does occur).
5. Is technical support 24/7? What methods of support do you provide?
We strive to provide up to date and thorough answers to our customers in our Knowledge Base which is made available 24/7. Ofcourse we encourage our customers to e-mail us for any questions they may not be able to find in our knowledge base and our support staff will get back to them within 24hrs. Or our customers can submit support tickets through the client area and track progress there as well. Our operating hours are 9AM - 5PM PST.
6. Is there a catchall email address that will accept mail to any address at my domain, even if the address doesn't exist?
The master username for any account is also the catchall mailbox. Mail sent to an address that is not otherwise defined as a POP or forwarder will be delivered to the master username's mailbox.
7. Can I run cronjobs?
Each account has the ability to run crons, yes.
8. Do you offer autoresponders?
Autoresponders are available for each account.
9. Can I set up custom error pages (404, etc.)?
Certainly. Error documents can be defined via the control panel, or set up manually, at your preference.
