Knowledgebase

Client configuration for Palm Pre

1. Make sure you have an active internet connection
2. Open Email application

No Existing email accounts setup ? this is the first email account on the Pre go to Setup 6

With any existing email accounts installed.*

1. Tap upper left corner Email for menu
2. Select Preferences & Accounts.
3. At bottom tap Add An Account
4. Tap upper left Email and select Manual Setup
5. Under Mail Type select Exchange (EAS)
6. Enter

a. Email Address: full email address

b. Incoming Mail Server address in first box. This is the url to your Webmail including the https:// for SSL or http:// without SSL. Example http://yourserver.domain.com

c. Leave Domain blank

d. Username: enter full email address again

e. Password: your email password

1. Tap Sign In at bottom.

It will login to the server and begin downloading. Depending on your connection and the amount of data you have in SmarterMail it may take some time to sync up.

* Note: you cannot have an account setup in Pop or IMAP to check email for the ActiveSync email account you are adding. The Pre will give you an error at the end saying an account with this email already exists and will not proceed. I tried to rename my existing IMAP but it did not work, I personally had to remove my existing IMAP account before I could proceed to add the ActiveSync.

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Client configuration for iPhone with ActiveSync

1. Go to the Settings app
2. Touch Mail, Contacts, Calendars
3. Add Account...
4. Microsoft Exchange (Note, only 1 ActiveSync account can be set up at once)
5. Fill out the Email (full email address), domain (your domain name), username (your username, not email address), password and description. Touch next.
6. After a moment, the iPhone will ask for a Server. This is the url to your webmail. For example, mail.smartertools.com. Do not include http://.
7. Touch Next
8. If your webmail does not support SSL, you will see "Exchange account verification failed."
   1. Touch Next, then Save.
   2. After step 10, edit the account you just added.
   3. Touch Account Info
   4. Change "Use SSL" to "Off"
9. Select Mail, Contacts, Calendars to select which items you wish to synchronize.
10. Touch Done.

Client configuration for iPhone using IMAP/POP

On your iPhone, tap Mail or from the Home screen choose Settings > Mail > Accounts > Add Account

1. Choose your email account type
2. Click Other
3. Select a server type ? IMAP or POP (IMAP keeps email on teh server, POP downloads and removes from the server)
4. Enter your account information:
   1. Enter your email address
   2. The email server type (IMAP or POP)
   3. Enter your incoming mail server (use mu.redorum.com if unsure)
   4. Enter your outgoing mail server (use mu.redorum.com if unsure)
   5. Enter your user name and password for incoming and outgoing servers

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Client configuration for Windows Mobile

1. Click Start, Programs, ActiveSync.
2. Click the "set up your device to sync with it." link.
3. Enter your Email address. Uncheck "Attempt to detect Exchange Server Settings automatically". Hit Next.
4. For server address, enter the url to your webmail without http://. Check or Uncheck "This server requires an encrypted (SSL) connection" as desired. Hit Next.
5. Enter your username (without domain name), password and domain name. Hit Next
6. Choose to sync Contacts, Calendar, Email or Tasks and hit Finish.