Knowledgebase

The transfer procedure goes like this:

1.       Once you indicate the domain name to be transfered to RedOrum through the client portal and invoiced paid in full, we will initiate a request to your current domain register to transfer it to RedOrum;

2.       The system will send a confirmation email to your domain's present administrative contact email. Generally this email will be sent within ten minutes after we submit the transfer request. If you do not receive such an email, please inform us at support@redorum.com;

3.       You will need to click on the link contained in the confirmation email to authorize the domain registrar transfer, however if you don't click on the link in the confirmation email within 5 calendar days to approve the transfer, the transfer will then be automatically rejected;

4.       After the transfer request is confirmed we will process the transfer request by contacting the registry who in turn will contact the current registrar about this request.

5.       (Optional step, depends on Registrar) Losing registrar will re-confirm with Registrant/Admin on the transfer. (Registrant/Admin is advised to read the e-mail carefully and act accordingly.)

6.       (Optional step, depends on Registrar) Registrant/Admin reply to losing Registrar's confirmation email.
Once domain transfer process completes, we will inform the registrant of the transfer result (failed or successful).

Note: the transfer process may take approximately 5 to 10 calendar days after you initiate and confirm the transfer request. And we strongly suggest you to initiate your transfer request 2 weeks prior to the domain's expiry date.